Privacy Policy

Last updated: 20 October 2026

1. Who we are

360 Audit is a product and trading name of YOUX LTD., a company incorporated in England, company number 16105897. Our registered office is Unit 2 Tower House, Hoddesdon, England, EN11 8UR.

In this policy, “360-Audit.com”, “we”, “us” and “our” mean YOUX LTD. We are the controller of the personal information we collect and use for the purposes described below.

Website: https://360-audit.com

Email: [email protected]

This policy explains how we handle personal information when you visit our website, buy or use our audits, online courses, digital products and services, register for events, request resources or contact us. It does not replace any separate agreement covering personal information we process on a client’s behalf during an audit.

2. Information we collect

Depending on how you interact with us, we collect:

• Contact details, such as your name, email address, billing address and any telephone number you provide.
• Account information, such as your account identifier, login details and access permissions, managed through our course platform.
• Purchase information, such as products purchased, payment status, instalment arrangements, transaction references, refunds and billing records.
• Learning information, such as enrolments, lesson progress, completion records and responses you submit through course features.
• Communications, including enquiries, support requests, feedback and information you choose to send us.
• Business information you provide when enquiring about or purchasing an audit or other service.
• Technical and usage information, such as IP address, browser and device details, pages visited, interactions and access times, where collected through our hosting platform and its analytics.
• Marketing preferences and records of consent or objections.

We receive information directly from you, automatically through our website and course platform, and from payment providers in connection with your transactions.

Please avoid sending sensitive personal information or identifiable customer or employee records unless we have agreed a secure method and an appropriate arrangement for handling them.

3. How and why we use your information

We use personal information only where we have an appropriate lawful basis:

Where we rely on legitimate interests, we consider the effect on your rights and interests. Providing information does not, by itself, mean you consent to every use described in this policy.

If you do not provide information needed to fulfil a purchase or create an account, we may be unable to provide the relevant product or service. Optional information is not a condition of purchase.

4. Kajabi hosting and analytics

We use Kajabi to host and operate our website and support the delivery of our audits, online courses, digital products and services. Depending on the features you use, Kajabi processes information connected with accounts, purchases, course access, learning progress, communications and website activity.

Kajabi acts as a processor where it handles personal information on our behalf. It may also act as a separate controller for purposes it determines itself, as explained in its own privacy information.

We use Kajabi’s built-in analytics to understand website and product performance. We do not currently add separate tracking tools such as Google Analytics, Meta Pixel, LinkedIn Insight Tag or Hotjar. Our use of Kajabi does not mean its underlying services operate without cookies or other technical data collection.

5. Cookies and similar technologies

Our website and its hosting, checkout and embedded services may use cookies and similar technologies. These can support account login, security, checkout, preferences and analytics.

Strictly necessary technologies support services you request, such as signing in or completing a purchase. Other technologies may measure usage or remember optional preferences. Where consent is required, we ask before those technologies are used. You can withdraw consent through the cookie controls provided on the website or contact [email protected] for help.

Browser settings can also block or delete cookies, although blocking necessary cookies may prevent parts of the website or checkout from working.

The cookies used depend on the page, features and payment method you choose. Details of the technologies actually deployed, including their providers, purposes and durations, should be available in the website’s cookie information and consent controls. This policy does not itself constitute consent to optional cookies.

6. Payments and installment providers

We offer payments through Kajabi Payments and, where available at checkout, Klarna, Clearpay and Link by Stripe.

The payment providers involved in your transaction process the information needed to handle your chosen payment method, verify transactions, prevent fraud, manage repayments or refunds and meet their legal obligations. This may include contact details, billing details, payment credentials and order information.

Payment credentials are handled through the relevant payment systems. We receive information needed to administer your purchase, such as payment status, transaction references and limited payment-method details.

Providers may act as independent controllers for activities such as fraud prevention, regulatory compliance and credit assessments. Their own privacy notices and terms explain those activities. Klarna or Clearpay may carry out eligibility or credit assessments, including automated assessments, depending on the product you choose. Questions about those assessments should be directed to the relevant provider through its official channels.

7. Marketing communications

If you subscribe to updates or otherwise qualify to receive marketing under applicable law, we may email you about courses, resources, products, services and offers.

Where we rely on the existing-customer marketing exception, we only do so when its conditions are met, including offering an opt-out when we collect your details and in each subsequent marketing message.

You can unsubscribe using the link in a marketing email or by emailing [email protected]. Unsubscribing does not stop essential messages about purchases, payments, account security or services you use.

You have the right to object to the use of your personal information for direct marketing at any time.

8. Who we share information with

We share personal information where necessary with:

• Kajabi and the providers supporting our hosting and course delivery.
• The payment providers involved in your purchase.
• Providers supporting business email, communications, IT and security, where used to deliver or administer our services.
• Accountants, legal advisers and other professional advisers where needed.
• Authorities or other parties where disclosure is required by law or necessary to establish, exercise or defend legal claims.
• A prospective buyer or successor if the business is sold or reorganised, subject to appropriate confidentiality and data protection safeguards.

We limit disclosure to what is appropriate for the purpose. We do not sell customer mailing lists or personal information for third parties’ own marketing.

9. International transfers

Although YOUX LTD. is based in England, our providers may process information outside the UK, including in the United States and other countries where they or their service providers operate.

Where a transfer requires safeguards under applicable data protection law, we use an applicable adequacy arrangement or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum to the European Commission’s Standard Contractual Clauses. Where EU GDPR applies, the relevant EU transfer requirements also apply.

You can contact [email protected] to request information about the safeguards applicable to your data, including how to obtain a copy where relevant.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and dispute-resolution requirements.

• Account and learning records: while needed to provide the access you purchased and administer your account, followed by any period necessary to address outstanding obligations or disputes.
• Purchase, billing and tax records: for the applicable statutory recordkeeping period, taking account of the relevant accounting period and any ongoing tax enquiry.
• Enquiries and support records: until the matter is resolved and for any further period reasonably needed for follow-up, complaints or legal claims.
• Marketing records: until you unsubscribe or the information is no longer needed for an active marketing relationship. We may retain a minimal suppression record to respect your opt-out.
• Technical and analytics records: for the period needed for security or analysis, taking account of platform retention settings and whether the information remains identifiable.

When information is no longer needed, we delete it or anonymise it. Copies in backups may remain until the relevant backup cycle expires and are not used for ordinary business purposes in the meantime. Contact [email protected] for details about a particular record.

11. Security

We use appropriate technical and organisational measures to protect personal information and restrict access to people and providers who need it. No online system can guarantee absolute security.

Please protect your login details and contact [email protected] if you suspect unauthorised access to your account.

12. Your rights

Depending on applicable law and the circumstances, you may have the right to:

• Obtain a copy of your personal information and information about how it is used.
• Correct inaccurate or incomplete information.
• Request deletion of information.
• Restrict processing.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format or request its transfer to another provider.
• Withdraw consent where processing relies on consent, without affecting the lawfulness of earlier processing.

Rights are subject to legal conditions and exemptions. To exercise a right, email [email protected]. We may request proportionate information to verify your identity. We normally respond within one month, subject to any extensions or adjustments permitted by law, and explain any applicable delay or refusal. Requests are normally free of charge.

13. Complaints

If you have concerns, contact [email protected] or write to YOUX LTD. at our registered office above so we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. You do not have to contact us before raising a concern with the ICO. If you are elsewhere, you may also have the right to complain to your local data protection authority.

14. Third-party websites and services

Our website, courses and resources may link to external websites or services. Those providers are responsible for their own data practices. Review their privacy information before sharing personal information with them.

15. Changes to this policy

We may update this policy to reflect changes to our services, practices or legal requirements. The latest version will appear on our website with an updated date. Where required, we will give additional notice or obtain consent before introducing a new use of personal information.

16. Contact us

YOUX LTD., trading as 360-Audit.com

Company number: 16105897

Registered office: Unit 2 Tower House, Hoddesdon, England, EN11 8UR

Email: [email protected]

Website: https://360-audit.com